FAQs
Orders & Payments
How can I place an order with Sancise?
To place an order, browse our curated collection and add desired items to your cart. Proceed to checkout, where you'll enter shipping details and payment information. Once confirmed, you'll receive an order confirmation email.
Which payment methods are accepted?
We accept major credit cards (VISA, Mastercard, AMEX) and PayPal for secure transactions.
Shipping & Delivery
Do you offer international shipping?
Yes, Sancise ships worldwide. Shipping options and costs will be displayed at checkout based on your location.
All orders are shipped directly from our partnered luxury houses or certified distributors. Shipping timelines vary depending on location and partner brand. Sancise will provide tracking details and full support post-purchase.
What are the delivery times?
Orders are processed within 1-3 business days. Delivery times vary by destination:
North America: 7-14 business days
Europe: 10-20 business days
Asia-Pacific: 7-14 business days
Other regions: 14-28 business days
Please note that these are estimated times and may vary due to customs processing and other factors.
Returns & Exchanges
Who handles shipping and delivery?
Orders are shipped directly from our partners, including luxury houses and approved distributors. Tracking numbers will be provided as soon as the order is fulfilled, and shipping timelines will vary based on your location and the origin of the item.
What if I receive a damaged or incorrect item?
All products are shipped directly from our partner brands or certified luxury resellers. If your item arrives damaged or incorrect, please contact us within 48 hours of delivery. We will liaise with the supplier to resolve the issue on your behalf.
What about duties, taxes, or customs fees?
Import duties and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and will be clearly noted at checkout, if applicable.
Are there any items that cannot be returned?
Customized or personalized items are final sale and cannot be returned.
Product Information
How can I ensure the authenticity of Sancise products?
Sancise guarantees the authenticity of all products. Each item is sourced directly from reputable designers and undergoes rigorous quality control.
Do you offer product warranties?
As a curated luxury platform, Sancise honors the warranty policies set by each of our brand partners and certified suppliers.
This means that warranty coverage—including duration, conditions, and claims process—varies by designer or distributor.
If your item includes a manufacturer’s warranty, full details will be provided with your purchase or upon request. Should you need assistance with a claim, our team will gladly act as your liaison to ensure the process is smooth and efficient.
Your trust is our standard, and we stand by every item we help you acquire.
Care & Maintenance
How should I care for my Sancise products?
To maintain the pristine condition of your items:
Leather Goods: Store in a cool, dry place. Avoid prolonged exposure to sunlight and moisture. Clean with a soft, damp cloth.
Jewelry: Store separately to prevent scratches. Clean with a jewelry polishing cloth.
Apparel: Follow care labels. Dry clean or hand wash as recommended.
Gifting Services
Does Sancise offer gift wrapping?
Yes, we provide complimentary gift wrapping. Select the option at checkout, and you can also include a personalized message.
Can I purchase a gift card?
Currently, we do not offer gift cards.
Contact & Support
How can I reach Sancise customer service?
Our dedicated support team is available via email at support@sancise.com. We aim to respond within 24 hours.